DRIVING CUSTOMER ENGAGEMENT

ECA is a powerful framework designed to enhance customer involvement. By offering the right tools, ECA empowers customers to directly shape their journeys. That leads to increased customer satisfaction, as well as essential insights that can shape business strategies. Ultimately, ECA is about creating a collaborative relationship where customers a

Serel's powerful framework hinges on a fundamental idea known as ECA. This acronym stands for Event-Condition-Action, illustrating the core mechanism that fuels Serel's dynamic operation. ECA constitutes a clear pattern for handling events within the system. Firstly, an event is initiated, signifying a specific occurrence or change. Secondly, a co